Incivility undermines morale at work

Incivility undermines morale at work

The 20% of Canadians who have seen an increase in conflict or aggression when dealing with the public or customers are feeling down, the May 2022 Mental Health Index report released by LifeWorks Wellness Solutions,

This group obtains a mental health score of 54.1 compared to an average national score of 64.9, details the company acquired by TELUS corporation in June 2022.

The report reveals that women are 40% more likely than men to have seen an increase in aggression or conflict when working with the public or customers. Managers are 60% more likely than non-managers to see the same situation.

little support

The index reflects that many companies are not ready to deal with this phenomenon. According to LifeWorks, 34% of Canadians say their organization does not provide training, coaching or support to help them deal with conflict or aggression. Only 44% of respondents indicate that their organization provides training, guidance or support in this regard.

Hybrid work…

The hybrid formula of work and inflation seem to accentuate the problem, according to the words of Stephen Liptrap, President and CEO of LifeWorks. “We’re noticing high levels of stress in the workplace as tension mounts with new hybrid operating models,” he says.

The CEO of Lifeworks believes that stressors like inflation also affect people’s daily lives. “It’s important for employers to observe how these factors play out in their employees,” he says.

…and inflation

Mr. Liptrap points out that conflicts are detrimental to the company and to the well-being of the personnel. “In order to mitigate risk and ensure that employees feel supported and safe, it is essential to provide ongoing training and personalized resources,” he advises.

Global Director and Senior Vice President, Research and Global Wellness of LifeWorks, Paula Allen reminds us that Canadians have been going through extremely difficult changes over the past two years. “Added to this are the current economic conditions and working conditions, which make the situation unstable. Organizations can help by acknowledging employee stress, fostering communication, a sense of belonging, providing conflict management training and promoting individual counseling and support,” Allen said.

The LifeWorks report indicates that almost a quarter of employed Canadians struggle to meet their basic needs. Inflation led 47% of survey respondents to reduce optional spending. In addition, 23% indicate that inflation affects their ability to meet their basic needs. This group has a mental health score 13 points lower than the national average.

The index corrected to reflect the COVID-19 era

At 64.9 out of 100 in May 2022, Canadians’ mental health score remains virtually unchanged since April’s was 64.8. “The mental health of employed Canadians has been under strain for more than two years, pointing to a lower mental health benchmark in the future,” LifeWorks said in its report.

Published since April 2020 in relative value form, the Index moved to an absolute value presentation in May 2022, to better reflect the impact of Covid-19 on the mental health status of Canadian workers. In a note to its index trend chart, LifeWorks says it decided to do so because of the magnitude of the changes that have occurred over the past two years. “A return to pre-pandemic Covid-19 levels is unlikely. This is why it is no longer relevant to refer to pre-pandemic benchmark scores.

The Index reflects the results of a monthly survey conducted by LifeWorks. The May 2022 survey was conducted with 3,000 respondents in Canada. Respondents all reside in Canada and were employed in the six months prior to the survey, the firm said.

Mental health scores improved in Alberta, Manitoba, Quebec, Newfoundland and Labrador and the Maritimes, while those in British Columbia, Saskatchewan and Ontario saw a down, says the index report.

It reveals that the mental health score in Newfoundland and Labrador reached 70.5 in May 2022, the highest in Canada. By contrast, Saskatchewan posted a mental health score of 63.5, the lowest in the country. This is a decline of 2.4 points compared to the previous month.

In Manitoba, the score of 65.4 represents for May 2022 an increase of 2.3 points compared to the previous month. Manitoba has seen the greatest improvement in mental health.

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